Mouse will stop working when moving or the cursor jumps randomly for no reason. Is there anything I can do? If yes, there is no need to install a driver. But if it is not a wireless mouse, the mouse is broken. Please try to change a new battery first if needed. Check if your laptop recognizes the mouse or not in the Device Manager.
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What is your global warranty on your products? Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. Mouse will stop working when moving or the cursor jumps randomly for no reason. Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
Genius XScroll G5 PS/2 Optical Mouse (Black)
Can you send me the driver? When you have SmartGenius setting problem, how to solve it? If you have any other questions, contact customer support for assistance. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet. If it is not working after changing the battery, try to turn the mouse switch off and on again. But if it is not a wireless mouse, the mouse is broken. The double click is a button switch problem if you did not use any other firmware to update it.
Genius Product Support – Xscroll
If the problem is still the same, contact our customer support for assistance. The mouse sensor data read performance will be impacted.
The dongle, KB, and mouse require a code pairing process. My mouse has a left button problem – when I click once, sometimes it clicks twice. What is System Requirement for SmartGenius? The mouse is not detected.
What can I do? The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal. XScroll ioCenter for old model. Check if your device is a plug-n-play device or not. Gm-03022l bought a Genius product seven days ago.
Check if your laptop recognizes the mouse or not in the Device Manager. Unfortunately, we do not offer global warranty on our products.
I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems.
If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. Change the place where you use the mouse, test whether the frequency is affected by another device or not. My laptop cannot detect the product and the cursor is not moving in Windows 7, why?
One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance.
How do I solve this? But if your mouse is a wire bm-03022p, the mouse is broken. Is Xscroll compatible with 32 and 64 bit systems? The supported OS is always shown on the package.
Xscroll is a plug and play mouse, it works with any Windows OS.
You can log in into your Amazon account and generate a Amazon return label.