To reduce the chance of ESD damage, work over a noncarpeted floor, use a static dissipative work surface such as a conductive foam pad , and wear an ESD wrist strap connected to a grounded surface. Once you have installed the updates or if no updates were available, continue to the next step. Be careful not to slide skin along any interior metal edge of the computer. Make sure that ribbon cable from the drive connects to the proper IDE location on the motherboard usually the secondary IDE connector. All times are GMT

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Click Start go to Run 2. Open Roxio Creator and verify that a drive name appears as the destination selection.

Compaq laptop cd/dvd drive not working!

If you suspect that the drive may be bad after cpmpaq these steps, test the drive to see if the hardware has failed. For 30 Days if the item stops functioning we will repair or replace it with a comparable unit.

Prime Electronic Components can not possibly anticipate compatibility with all equipment available on the market today. Click FileExporttype a filename that is easy for you to remember, and click Save. If you cannot use the Microsoft Fix it Solution, continue using these steps to clear the upper and lower registry filters manually. Modify your browser’s settings to allow Javascript to execute. Subscribe to our Newsletter. Be careful not to slide skin along any interior metal edge of the computer.


Select Roxio Creator Basic v9and click Uninstall from menu bar.

This product contains components that can be damaged by electrostatic discharge ESD. Click Startand type ” regedit ” into the Start Search field.

If a drive name is shown with a disabled icon the drive icon is marked with an arrow pointing down,the drive has been disabled. If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key. Subscribe to our Newsletter. Results 1 to 4 of 4 Thread: Those familiar with editing the Windows registry can save time by adding a LowerFilters value to the Windows Registry instead of reinstalling the software.

How does HP install software and gather data? Most information is available on the internet or from the manufacturer’s website, do not assume compatibility; know before purchasing.

We will cover this item for 90 Days from the date of purchase.

HP Compaq 6715s DVD RW Optical Drive Uj-861

Gently remove both the data cable and the power cable from the back of the CD drive. Upper IDE cable connectors. Last edited by RealBeast; at JavaScript seems to be disabled in your browser. To reset the drive, fully turn off the computer by selecting Start and then Shut down from the power menu. For any other error, refer to the information that is provided with the error code.

  0846 4210 DRIVER

Confirm the deletion by clicking Yes.

This item is covered by a 1 year warranty from the manufacturer. Select the LowerFilters value and press the Delete key. Click Startand then Control Panel. If error code 1019313239 or 41 is shown inside Device Status, a problem exists with the integration of previous CD burning software.

You must have JavaScript enabled in your browser to utilize the functionality of this website. After Roxio Creator has been uninstalled, restart the computer. All times are GMT Turn off the computer, unplug all cords from the computer, and then press the Power button on the front of the PC for five seconds. It was originally bulk packaged and we have repackaged it for individual sale.