For information about a problem with keyboard shortcut keys or volume keys, see the following Microsoft Knowledge Base article: If the keyboard works on another computer, go to Step 2. Plug your device into the correct port. United Kingdom – English. It does not include an adapter. New Zealand – English. If the keyboard functions correctly on a different computer, the port to which the keyboard was connected on the original computer may be damaged.
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If you do not have Microsoft IntelliType installed, you can visit the following Microsoft Web site to install this software: Microsoft Windows detects the change, and then installs the drivers on the new port automatically.
Wrong characters are typed. Indonesia Bahasa – Bahasa. Contact the manufacturer to see if they can provide a solution to allow you to use their device.
The keyboard is not detected. If this is the case, and the warranty on the keyboard is still valid, you can exchange the defective keyboard for a new keyboard.
Troubleshoot wired keyboards that don’t respond or that type wrong characters
Verify the connection If the keyboard is not functioning at all, make sure that ,inton is connected correctly to the computer. Check all the keyboard’s plugs to make sure that there are no loose connections. When you use a wired keyboard, you may experience one or more of the following problems: The keys on the keyboard do not work. If the keyboard functions correctly on a different computer, the port to which the keyboard was connected on the original computer may be damaged.
United States – English.
For llavye about a problem with keyboard shortcut keys or volume keys, see the following Microsoft Knowledge Base article: Download and install the latest keyboard software To download the latest drivers for the keyboard that you are using, visit the following Microsoft hardware Web site: United Kingdom – English.
It does not include an adapter. If the keyboard works on another computer, go to Step 2. The keyboard is not functioning Step 1: Connect the keyboard to your computer by using a different USB port.
South Africa – English. To work around these problems, use the following methods as appropriate for your situation. New Zealand – English.
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Plug your device into the correct port. If this resolves the problem, confirm that it is this additional connection device that is the source of the problem. Bosna i Hercegovina – Hrvatski. Make sure that the plug is pushed securely into the connector on the computer.
The keyboard shortcuts do not work. If the issue continues to occur, try connecting the keyboard to a different computer.
If this is the case, contact your computer manufacturer to inquire about how to repair or replace the damaged port. If the keyboard does not function correctly on another computer, the keyboard may be defective.
Crna Gora – Srpski. For information about how to contact Microsoft Supplemental Parts, see the “References” section. This klayve describes how to troubleshoot issues that you may experience when you use the Microsoft keyboards that are listed in the “Applies to” section. Shut down the computer.