We’ve changed, we promise. Certain non-scanning features, such as those related to scanner maintenance, are not supported. You may simply skip the message to continue the installation process. Not compatible to snapscan backend. This Frequently Asked Questions section primarily deals with questions related to Planon’s newest handheld portable scanner the DocuPen. Please contact me if you own such a scanner. No, the DocuPen handheld scanner uses flash memory, therefore all scanned data will remain in memory until you the user intentionally removes it from the PaperPort software.

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Imprinter, barcode, custom gamma and multistream unsupported.

PlanOn Planon System Solutions DocuPen BW Handheld Scanner

It does also allow you one last chance to save any of the images to your computer if you have forgotten to do so, and have already erased the memory bank of the DocuPen handheld scanner. Hardware only scans in color. Place a little pressure on the rollers to ensure proper tracking.

BearPaw TA Pro. All scanned data in the DocuPen will remain in the flash memory, until the user decides to intentionally download or delete it from the PaperPort software included with the handheld scanner.

Please go through our quick check list below to try to resolve this issue, but if you are still having problems getting your DocuPen handheld scanner to be recognized then please contact our Toll Free technical support line at DOCUPEN.


Support sponsored by cncsolutions http: Reads PNM files Comment: The original data must be printed text, as hand written information will not be easily recognized. We delete comments that violate our policywhich we encourage you to read.

PlanOn Planon System Solutions DocuPen BW Handheld Scanner | eBay

Transparency adapter not supported yet. Obsolete, use test backend instead.

All returns procedure will be handled at the source of purchase. One suggestion would be Adobe Photoshop. Same as Microtek Scanport Please allow 4 -8 weeks from the date we receive the return for credit, the credit will not include the shipping charges incurred for the original shipment.

Looks similar to Primascan Colorado u. Once shipped, send an e-mail confirming the dlcupen along with the carrier used and the associated tracking number. No, the DocuPen handheld scanner currently does not have the capability to print directly your scanned images, but please feel free to sign up for our Planon E-newsletter for any updates to Planon’s products. Another technique is to gently pry with your fingernail on both long edges alternately rocking the cover up. Unsupported at the moment.

You may consider getting third party OCR software for the language of your choice for best results, which will be compatible with the DocuPen handheld scanner.


Supports docupdn,x dpi resolutions. This Frequently Asked Questions section primarily deals with questions related to Planon’s newest handheld portable scanner the DocuPen. See link for a project for that scanner taht may support it in future. Ethernet and WiFi not tested yet. Please follow the instructions below to ensure that your unit is repaired or replaced in accordance with the warranty.

Product id 0xe is supported by the gt68xx backend. Uses a Primax ID. All subsequent versions will consist of USB cables only. This will normally pry apart the cover that may stick due to tight tolerance.

Planon System Solutions attempts to alleviate these limitations with its new DocuPen, a pen-size, full-page scanner. Planon does not accept any units without a valid RMA Number.

In this case it could be supported by the mustek SCSI backend. The DocuPen handheld scanner consists of 2 MB worth of flash memory. With the battery-operated DocuPen, you can scan full pages of text and graphics in a matter of seconds, whether you’re in your car, on a plane, or in the middle of the Sahara.