This is because the hardware may not be installed on the notebook, or it may be damaged. Use the table below to determine which access manager software was available at the time the computer was purchased. If you could see me you would see me bowing to you in complete submission right now!! The Virtual Agent is currently unavailable. So I can’t setup my internal fingerprint reader. Next, see if Windows supports the fingerprint reader.

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Europe, Middle East, Africa. The components of the fingerprint-based security system are designed to work on specific computer models and with specific operating systems.

If the access manager software xes2810 on the web site is newer than the version installed on your notebook, download and install it. If you choose to change the operating system, the default fingerprint reader drivers and programs provided by HP for your computer model might not be compatible, and the fingerprint reader will not work as a result.

Software for Authentec fingerprint reader

Select the operating system currently on the computer, scroll down, and then expand Drivers – Keyboard, Mouse and Input Devices. Find new device drivers if you changed operating systems. This worked out well for me. Afterwards install the Digital Persona and evrything will work!!!


h From what is stated on AuthenTec’s website thay may provide the updated drivers to the vendor, HP in this case. Did this solve your problem? The fingerprint sensor driver is listed.

Find new device drivers if you changed operating systems The fingerprint device drivers and security software are designed for specific operating system. Tuesday, October 27, 2: Tell us about your experience with our site. Please try again shortly.

Still no reply from Authentec but after a lot of web aed2810 I found I solution: Next, see if Windows supports the fingerprint reader. Saturday, October 3, 1: Enable biometric support Some types of BIOS allow you to enable or disable individual hardware components.

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In the meantime new hp laptops with Windows 7 and Authentec Fingerprint reader were available. JoelOSedit Created on June 6, Recently a newer OS update to Windows 7 32bit professional made this device unusable again! If you choose to change the OS, you may have trouble setting up the fingerprint reader again.


Clean the fingerprint reader. You will have to locate and purchase a third party security program. Marked as answer by RolandoRamirez Tuesday, October 27, 2: This allows other hardware and software to support the fingerprint reader.

Since installing Vista, I am authntec to setup the fingerprint feature; it keeps locking up each time I click on the icon. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

Web image showing the sensor. Friday, November 27, On this particular issue, you saw that Rolando contacted Authentec – without result! Windows 7 IT Pro. How satisfied are you with this response? Monday, Auhentec 22, 3: