I just downloaded for windows 8. By using this site, you accept the Terms of Use and Rules of Participation. I can now log in with my fingerprints, just not through the HP SimplePass software. Message 1 of 6. Thanks for marking this as the answer.

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Fingerprint Problems in Windows 10 – Microsoft Community

Please have patience while reading this post. Then I removed the biometric devices driver and reinstalled it. Can you please point me to the correct URL? Can someone help, please? I don’t see a Discussion Board for lap tops, so if I need to post elsewhere, kindly tell me where to find the correct board.

I heard about Windows “Hello” and it providing an option to use the fingerprint reader to finberprint or sign into Windows. By using this site, you accept the Terms of Use and Rules of Participation. I got it to work despite my fingerprint sensor supposedly not being recognized.


I didn’t completely understand that part. Ok thank you so much for answering and I will try out what you did!!

I finally solved it but realy don’t know how its done. You will find the elitebook notebook forum at the link below. I too upgraded to.

I will install the recommended. Thanks for marking this as the answer. I am not settled and trying more and more and will post when I succeed. In reply to RCQ86’s post on August 22, Do you have issues with fingerprint scanner not working after pc comes out of hibernation? RCQ86 Replied on August 22, I rebooted and installed the Envy driver. The sensor driver at first did not sacnner. Information and links in this thread may no longer be available or relevant.

This worked and my fingerprints were successfully registered.

HP EliteBook 8440p Fingerprint Reader Board With Cable PK090006S00

I removed the drivers I installed in windows 8. DeeMinter Replied on November 1, As a last resort I started to read other posts on all the Forums and User guides. This thread is locked. This topic has been archived. I’m certain the driver is installed.


Message 3 of 6. I just downloaded for windows 8. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. In reply to DeeMinter’s post on November 1, Note on archived topics. How satisfied are you with finferprint reply?