The Virtual Agent is currently unavailable. Message 1 of 2. If problems persist after resetting AND you have another wireless keyboard or mouse nearby, perform these steps again, holding down the keyboard or mouse sync button for ten seconds. Press the Connect button on the receiver. If the device still does not work as expected, go to Wireless Keyboard and Mouse Troubleshooting.
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Press kkbrf57711 connect button on the receiver. The Connect button is red, and is located under the plastic tab on the back corner of the keyboard. The light on the receiver begins to flash.
Please contact HP support for service to options. All forum topics Previous Topic Next Topic. This topic has been locked due to inactivity for a long period of time. Did you make any software or hardware changes on your PC?
Link to contact HP. When the light on the receiver stops blinking, the keyboard is synchronized. When the light on the receiver stops blinking, the mouse is synchronized.
Synchronizing the HP Wireless Multimedia Keyboard and Mouse (NY420AA)
Press the Connect button on the receiver. If problems khrf57711 after resetting AND you have another wireless keyboard or mouse nearby, perform these steps again, holding down the keyboard or mouse sync button for ten seconds. Wait for the computer to restart and open Windows.
See your browser’s documentation for specific instructions. Message 2 of 2. Asia Pacific and Oceania. If the issue still persists after trying out the steps.
HP Wireless Keyboard KBRF Mouse Combo No USB Receiver | eBay
They are pre-synchronized to one channel and frequency. If the receiver has an LED indicator, the activity light up the receiver comes on and then goes off within five seconds. If the device is rechargeableconnect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter.
See your browser’s documentation for specific instructions. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
If you do not complete the sequence in 60 seconds, start over. Make sure the batteries in the mouse are working and correctly inserted knrf57711 the devices.
HP PCs – Wireless Keyboard and Mouse Connection Issues
Please try again shortly. You must complete the following connection sequence within 60 seconds.
Continue removing device names in the Keyboards category kbr5f7711 all device names have been uninstalled. In Windows, search for and open Device Manager. Disconnect the wireless receiver from the USB slot. Placing the receiver on a metal surface or interference from other 27MHz devices can cause the receiver, keyboard or mouse to lose connectivity. If a wireless mouse or keyboard does not respond, check for connection and power issues.
If you cannot locate the receivercheck the original packaging. Or, look for a USB storage container on the device. Europe, Middle East, Africa. Have you tried checking with a different set of batteries?