This product was sold by a reseller. Thank you for your patience. Lights, buttons, and icons on the product control panel. Any warranty support needed would be completed by the reseller that sold the product. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper.

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Already have an HP account? Replace the cartridge Follow these steps to replace the cartridge.

Contact HP Customer Support | HP® Customer Support

Then slide the paper width guide inward so that it rests against the phktosmart of the paper. Would you like to view the product details page for the new product? Lower the output tray completely so that the tray latch clicks securely into place.

Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.

Photosmaft and release the Left Arrow button. This page requires Javascript. Slide the photoemart width guide inward so that it rests against the edge of the paper. A blank cartridge icon does not contain the ink symbol, and does not display ink level indicators. Rotate the paper rollers.

Touching these parts can result in clogs, ink failure, and bad electrical connections. Clean the cartridges Follow these steps to clean the cartridge contacts. The list of recommended drivers for your product has not changed since the last time you visited this page.


Select an operating system and version to see available software for this product.

Cleaning the nozzles can result in clogs and ink failure. Reset the printer Follow these steps to reset the product, and then print a self-test report. Always clear jammed paper from the rear of the product first, and then from the front. Follow these steps to clean the paper rollers inside the product. Clear the photosamrt jam from the rear of the printer Follow these steps to clear any jammed paper from the rear of the product.

We were unable to find any drivers for your product. The product is out of paper, or the paper is not properly loaded in the tray. Clear the paper jam Follow these steps in the order presented to clear any jammed paper from the product.

HP Photosmart D5100 Printer series Troubleshooting

Plug the printer into a wall outlet Plug the product into a wall outlet to make sure that the power source functions properly. The Virtual Agent is currently unavailable. Wait until the warm-up period completes before you continue. If the product is already plugged into a wall outletskip to the next solution.


With the print side down, reinsert the stack of photo paper into the tray until it rests against the rear edge of the tray. Select your operating system and version. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

D100 do I resolve this issue?

The self-test report prints. How does HP install software and gather data? Warranty removed from product: The Power light and the Attention light are blinking and a ‘ Carriage stall ‘ message displays on the computer In this error condition, the following light pattern displays on the product control panel:. One or both of the Cartridge icons are blank In this error condition, the following light pattern displays on the product control panel:.

The following sections describe the most common messages that display on h; computer when the Attention light blinks.