And some would come out of screen saver or sleep back to the login screen. Now I have about 5 different production dates to test. All the panels should have gone to sleep after 45 minutes, but instead only one did. The problem was finally isolated to the mouse I attempted to get this issue raised to Dell through our reps, but this also failed.
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Moouse best part in all this is that the mouse also affects non-Dell systems. Fast-forward now to Septemberand this issue is still gnawing at me.
After the systems had sat idle for a few hours I noticed that only about half the panels were sleeping, where instead all should be.
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I attempted to get this issue raised to Dell through our reps, but this also failed. In our training labs all the mice are on mousepads, but I’ve been testing on an anti-static mat when on my bench. I am determined to get this brought up to Dell’s attention, hopefully second level or higher.
Putting the mouse on a rough dekl mousepad really brings out the issue. We imaged these with a custom built Windows 7 image.
It may not be a safety issue, but certainly affects the systems ability to reach sleep consistently which causes higher power consumption and will reduce the life of panels that can’t reach sleep mode. It also caused the same issue on the Lenovo system. As of late September I have finally reached someone at Dell above level 1, and am in the process of diagnosing the issue.
So this issue is not related to drivers, BIOS revisions, or even limited moxzul a few system models, it is definitely a mouse hardware issue. It was when I disconnected the mouse and keyboard that the panels went to sleep.
I then let the systems go idle and watched them for minutes. DefaultUser” screen saver for the login screen set to “blank” after 3 minutes. This test proved my theory! Now I have about 5 different production dates to test.
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These systems are set to “high performance”, no system sleep, panels set to sleep after 45 minutes, and the “. Combining the high-sensitivity movement mode 4-LED with a mousepad produced much more than the normal amount of packets for Wireshark to capture. Fast-forward a few months to April The original Lenovo mice never had this problem. And some would come out of screen saver or sleep back to the login screen.
I have put up this page in the hopes of helping anyone else that has seen weird sleep issues when a Dell MOCZUL model mouse is attached delll your system. Since I never found a resolution, I simply pulled all the Dell mice and replaced them with the old Lenovo mice, and the panels slept fine.
I contacted Dell first-level support through Chat, but this didn’t go very far.
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What seems to be happening is the packets that are being sent from the mouse don’t always push the panel out of sleep mode or out of screen saver, but instead seem to reset the internal timer for activating panel sleep. A WireShark capture with the USB plugin showed intermittent dell being received from the mouse when they were sitting idle.
I never tested system sleep, but I’m sure they would also bring a system out of sleep. Sometimes they are enough to stop sleep, or screen saver. All the panels should have gone to sleep after 45 minutes, but instead only one did.
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The problem was finally isolated to the mouse Still no resolution, so I install the Lenovo mice and move on. Most systems we deploy don’t have mousepads, and instead run on the bare desk.
Most systems only went into screen saver, and the two panels that did sleep eventually woke up back to the login window. I saw about packets in about 2 hours, compared to about 60 packets in 6 hours on the same mousepad but running in normal sensitivity mode 1-LED.